Delete your AIyurveda account
You can delete your account and everything AIyurveda stores about you at any time. Deleting is permanent and cannot be undone.
How to ask
In the app
In versions of the app that include it, open Settings and choose Delete account, then confirm. Your account is deleted straight away. If your version does not have it yet, ask by email.
By email
- Write to privacy@aiyurveda.app with the subject "Delete my account", from the email address you use to sign in.
- We send a one-time code, in a new email, to the address on your account. Reply with it. This makes sure nobody else can delete your account.
- We delete your account within 7 days of your reply, usually the same day, and write to confirm when it is done.
You do not need the app installed to ask by email. Uninstalling the app does not delete your account.
What is deleted
Everything AIyurveda stores about you, all at once:
- your account: your email address, your password and your sign-in records;
- your assessment answers and constitution reading;
- every conversation with the guide;
- your check-ins, daily plans and the items you marked done;
- everything the guide remembers about you, and its summary of your profile;
- your safety notes;
- any reports you sent about guide replies;
- the short-lived counters and caches tied to your account.
What is kept, and for how long
| What | Why | How long |
|---|---|---|
| A record that your account was deleted, and your consent records, with your account ID replaced by a protected code. No email, no content. | To show we did what you asked, and which consents you had given | Kept, because the law asks us to be able to show this |
| Database backups made before the deletion | Backups cannot be edited one person at a time | 7 days, then overwritten |
| Server logs (your account's random ID, event types and timings; IP addresses) | Kept by our hosting provider for security and troubleshooting | Hosting logs: 1 day, or up to 30 days when extended monitoring is on. Database and sign-in logs: 7 days. |
| Copies of messages already sent to Anthropic, the AI provider | Kept by Anthropic under its own retention rules | Up to 30 days, then deleted by Anthropic. Content Anthropic flags as breaking its usage policy can be kept for up to 2 years. |
| Your emails with us about the deletion | A record of the request | Up to 12 months |
Deleting some of your data, not all of it
You can keep your account and remove parts of your data:
- ask the guide to forget anything it remembers about you;
- clear a safety note;
- withdraw your consent, which stops the guide without deleting anything.
In versions of the app that include them, these are in Settings. Otherwise, email privacy@aiyurveda.app and we will do it for you.
More about how we handle your data: Privacy notice.